The Connected Leader FAQs

Because it is a trial program, the avenuecareers.com domain has not yet been whitelisted on your servers.

That means emails from our domain may show up in your junk folder.

Good news! If it's showing in your junk/spam folder, that means it's passed server spam filtering.

You can fix your own settings by adding our domain to your allowed list on your computer to avoid this issue with future mailings.

Since most people use Outlook, here are instructions for you. If you use other mail clients, please refer to their instructions.

1. All program emails will be sent from the learning@avenuecareers.com address. Please add this address to your address book.

2. From Outlook, and with any email from learning@avenuecareers.com selected click on "Junk"

3. Click Never Block Sender’s Domain

As always, if you have problems or questions, please email us directly at learning@avenuecareers.com and we can help you troubleshoot.

Absolutely. There is an open chat in the Zoom meeting where you can ask questions and interact with each other. If you make a connection you’d like to continue beyond the program, please feel free to share your contact information via private Direct Message. 

⚠️ Note: No attendee list will be shared by the program leaders.

Please contact us at learning@avenuecareers.com and we'll figure it out with you.

This depends on many things - if you're able to Direct Message the Avenue staff in chat, they can help you.

If chat isn't an option, email us at learning@avenuecareers.com and we'll figure it out with you.

We are committed to responding to you as quickly as possible.

Usually, emails are responded to within a business day.

During a session, we have people monitoring the learning@avenuecareers.com email box to be able to respond more quickly.

Absolutely! If you get stuck or need anything solved, please reach out to us.

We have people monitoring the learning@avenuecareers.com email box to help within a business day.

Please provide as much detail about your problem as possible so we can fix it with you quickly.

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We monitor our learning@avenuecareers.com email box between 9-5EST.

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We have people monitoring the learning@avenuecareers.com email box during business hours. Please contact us any time.

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For sure! Just email us at learning@avenuecareers.com and we'll change your email so any future mailings go to the desired address.

If you're having trouble logging in to Zoom, here are a few steps you can take to try to resolve the issue:

1. Check Internet Connection: Ensure that your internet connection is stable and working. Try accessing other websites to confirm this.
2. Correct Login Credentials: Double-check your username (or email) and password for any errors. If you’ve forgotten your password, use the ‘Forgot password’ link to reset it.
3. Update Zoom Application: If you are using the Zoom app, make sure it is up to date. Outdated versions might have issues logging in. Update the app through your device's app store or the Zoom website.
4. Clear Browser Cache: If you're using Zoom in a web browser, try clearing your browser’s cache or try using a different browser.
5. Check Zoom Service Status: Sometimes, the issue could be with Zoom's servers. Check Zoom's service status on their website to see if there are any known outages.
6. Firewall/Antivirus Software: Sometimes, firewall or antivirus software can interfere with your ability to log in to services like Zoom. Check to see if disabling these temporarily resolves the issue.
7. Corporate Account: If you're using a corporate or school account, there may be additional security measures in place. Contact your IT department for assistance.
8. Contact Zoom Support: If all else fails, reach out to Zoom's customer support for assistance.
9. Try an Alternative: As a last resort, if you're in a hurry to join a meeting, you can try joining through a phone call if the meeting host has provided a dial-in number.

Always remember to exercise caution, particularly when disabling security software, and ensure that you re-enable it as soon as you've finished troubleshooting.

1. Check Internet Connection: First, make sure your internet connection is stable. You can do this by trying to visit other websites or watching videos on other platforms like YouTube. If other sites are loading slowly as well, it might be your internet connection.
2. Use a Modern Browser: Make sure you are using an updated web browser like Chrome, Firefox, Safari, or Edge. Older browsers might not support video playback properly.
3. Refresh the Page: Sometimes, simply refreshing the webpage can solve the issue. You can refresh the page by pressing F5 on your keyboard or clicking the refresh button in your browser.
4. Clear Browser Cache and Cookies: Your browser stores temporary files that can sometimes cause issues. Clear these files by going to your browser's settings menu, usually found in the top right corner. Look for an option called ‘History’ or ‘Clear browsing data’, and make sure to select ‘Cached images and files’ and 'Cookies'.
5. Disable Browser Extensions Temporarily: If you have browser extensions like ad-blockers or privacy tools, they might be blocking the video. Try disabling them temporarily. Usually, you can do this from your browser's settings menu under ‘Extensions’ or ‘Add-ons’.
6. Try a Different Browser or Device: Sometimes the issue might be specific to a certain browser or device. Try using a different browser or, if possible, switch to a different device like a smartphone or tablet.
7. Ask for Help or Feedback: If none of the above steps work, reach out to someone else who is viewing the same page and ask if the video is working for them. This can help determine if the issue is on your end or if it’s a problem with the video or webpage itself.
8. Contact us: If you believe the issue might be with the video or webpage, please let us know at learning@avenuecareers.com

Remember to exercise caution when making changes to your browser settings, and be sure to re-enable any extensions you disabled after troubleshooting.

To participate in this training program, you will need:

• A device that supports video and audio.
• An updated Zoom application with enabled access to breakout room features.
• A PDF reader to access course materials.
• A stable internet connection for uninterrupted participation.